Dmytro Irzhytskyi
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Dmytro Irzhytskyi

About

20+ years of making delivery work

I have spent more than 20 years in IT services, most of them responsible for delivery. I started as a project manager, ran PMOs, led a SoftServe delivery location of up to 250 people for nine years, and held COO roles in three companies.

What I care about most: delivery that does not depend on heroics, leaders who outgrow their managers, and what AI actually changes in how teams are run.

Since 2021 I also teach. My course Leading IT Teams at Laba Business School has trained 500+ current and future IT leaders.

I live in Sofia, Bulgaria, and work in the EU time zone.

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Operations

COO and general management

  • 2025-2026
    Chief Operating and Technology Officer · Cloudfresh

    Led delivery, operations and technology for a premier Google Cloud partner operating across EMEA. Owned delivery (development, project management, customer success, delivery operations) and ran company-wide operations through the operations and HR teams. Designed the delivery governance framework and launched the cloud, AI, security and workplace collaboration practices.

  • 2010-2012
    COO / Senior Project and Program Manager · Componence Social

    Ran operations and reported to the management board, alongside programmes in web applications and social media. Major Netherlands accounts; remote teams in Ukraine, the Netherlands, Germany and India.

  • 2007-2008
    General Manager · Componence Ukraine

    Ran two business units in Kyiv and Lviv (12 and 10 people): financial results, reporting to the management board, the organisation and communication structure of both offices, hiring and developing the management layer.

  • 2002-2006
    COO · Webolab

    Started up the Ukrainian business unit of a UK company: built the team, ran operations and delivery.

Delivery

Delivery leadership, PMO and programmes

  • 2016-2025
    Delivery Director · SoftServe, Sofia

    Led a delivery unit of up to 250 people on a portfolio of accounts in one of SoftServe's global locations: a $10M+ portfolio, P&L, pre-sales from the delivery side, cross-cultural integration. Grew project managers into Delivery Directors and VPs. Best Business Mentor 2020 · SoftServe growth award 2024.

  • 2014-2016
    Senior Project Manager · SoftServe, Lviv

    A programme for a key healthcare customer: a team of 50, budget, risks, the client relationship and PMO initiatives.

  • 2012-2014
    PM / PMO Consultant · own practice, Kyiv

    PMO outsourcing, adapting processes and methodologies to the client, crisis management of troubled projects.

  • 2013-2014
    Consumer Engagement B2C Project Manager · Nestlé, Lviv

    Enterprise rollouts of corporate websites with a team distributed around the globe.

  • 2012
    PMO / Senior Project Manager · Postindustria, Kyiv

    Project audits, crisis management of the company's key project, remote teams.

  • 2008-2010
    PMO / Senior Project and Program Manager · BOSSdev, Kyiv

    Health of the project portfolio and escalations, QA and resource pool processes, mentoring junior PMs. Key accounts in the USA and Canada, teams in Ukraine and Argentina.

  • 2006-2008
    Project / Program Manager · Componence Ukraine

    Programmes up to a large platform product for clients in the Netherlands and Germany; introduced a PRINCE2-based methodology.

Teaching and mentoring

Growing the next leaders

  • 2021-now
    Author and trainer, Leading IT Teams · Laba Business School

    500+ leaders trained, most of them newly promoted managers making the jump from expert to leader. Average participant rating 4.8 out of 5. The latest edition is rebuilt around leading teams through uncertainty and AI-driven change.

  • Ongoing
    Mentoring

    1:1 for new leaders and corporate mentoring for key people. SoftServe Best Business Mentor 2020.

Education

  • MBA, FinanceUniversity of Hull · 2002
  • Specialist, Applied LinguisticsVolyn National University · 2000

Languages

  • UkrainianNative
  • EnglishFull professional
  • Bulgarian, German, PolishLimited working

Certifications

  • Project Management Professional (PMP)®PMI · since 2013
  • Agile Hybrid Project ProPMI · 2021
  • Building Strategic AgilityDuke Corporate Education · 2022
  • High-Performance LeadershipCornell University · 2019
  • Trusted Advisor, Level 2Dale Carnegie Training · 2019

Industries

Healthcare · Financial services · Media and e-commerce · FMCG and retail · Cloud and IT services

Outside work

Running and half-marathons, the mountains, and philosophy.